Shipping Policy

Last updated: October 18, 2026

At Strumly, we believe a great shopping experience begins the moment you place your order.

Our team works to ensure every order is carefully prepared, securely packaged, and delivered as efficiently as possible.

Below you'll find everything you need to know about our shipping process.

1. Order Processing

Once your order is confirmed, our team begins preparing it for shipment.

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

During busy periods, promotions, or holidays, processing may take slightly longer.

Once your order has been dispatched, you'll receive a shipping confirmation with tracking information where available.

2. Shipping & Delivery Times

We aim to deliver your order as quickly and reliably as possible.

Estimated delivery times are displayed during checkout or communicated with your order confirmation.

Please note that delivery estimates are not guaranteed arrival dates unless expressly agreed otherwise.

Delivery times may vary depending on your location, local postal services, customs procedures, weather conditions, or unexpected carrier disruptions.

While some delays are outside our direct control, we are always happy to help investigate genuine shipping concerns.

Your statutory rights regarding delivery times and delayed deliveries remain fully applicable.

3. Tracking Your Order

Where tracking is available, you'll receive a tracking link once your package has been dispatched.

Tracking updates may take 24–72 hours to appear after shipment.

We recommend allowing sufficient time for the shipping carrier to update its system before contacting our support team.

If your tracking information hasn't updated for an unusually long period, please email us and we'll gladly investigate.

4. Shipping Addresses

To ensure successful delivery, customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully verify your:

• Full name and delivery address.

• Postal code and city.

• Apartment, unit, or building number, where applicable.

• Contact details.

If you notice an error, contact us immediately at info@strumly.com.

We will do our best to correct the address before dispatch, although changes cannot always be guaranteed once an order enters the shipping process.

If an incorrect or incomplete address causes a failed delivery, additional shipping charges may apply where legally permitted.

5. Missed Deliveries & Uncollected Packages

Our shipping partners may attempt delivery more than once or redirect packages to a nearby collection point.

Customers are kindly requested to cooperate with reasonable delivery arrangements and collect their packages within the timeframe specified by the carrier.

If an order is returned due to an incorrect address, an unjustified delivery refusal, or failure to collect the parcel, we may offer reshipment at the customer's expense.

Additional documented costs caused by the failed delivery may be charged where legally permitted.

Please note that an uncollected parcel does not automatically entitle the customer to free reshipment or an unconditional refund.

Any refund request will be assessed in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

6. Delayed, Lost, or Undelivered Packages

Although we work with trusted shipping providers, unexpected delays can occasionally occur.

If your package appears delayed or missing, please contact our team so we can review the tracking details and investigate with the carrier where appropriate.

An investigation may include tracking records, delivery scans, available delivery photographs, and information supplied by the customer.

If a package is confirmed lost or undelivered while Strumly remains responsible for its delivery, we will arrange an appropriate solution, including a replacement or refund where required by law.

A carrier marking a package as delivered does not automatically resolve a valid non-delivery claim. We will consider the available evidence and applicable consumer rights.

7. Customs, Duties & Import Charges

For international orders, customs duties, import taxes, or other local charges may apply.

Where these charges are not included in the checkout price, their treatment will be disclosed as required by law before purchase.

Customers may be responsible for applicable import charges when clearly communicated in advance.

Customs inspections and clearance procedures may affect delivery estimates.

8. Damaged Packages

If your package arrives visibly damaged, we recommend taking clear photos of the packaging and the affected products.

Please contact us as soon as possible, ideally within seven days of delivery, so we can begin an investigation promptly.

Our team may request additional information to determine the appropriate solution.

This recommended reporting period does not restrict your statutory rights regarding defective or damaged goods.

9. Shipping Support

Have a question about your delivery?

Our team is happy to help.

Email: info@strumly.com

Please include your order number and a short explanation of your concern so we can assist you efficiently.

Our Shipping Promise

At Strumly, we're committed to providing reliable delivery, clear communication, and fair solutions when unexpected situations arise.

Thank you for trusting us with your order.

Strumly — Making Guitar Learning Easier.